​​​​George Marcou

When I first found Atlas International, I saw a company that needed the same level and breadth of support as I was able to deliver at Delphi and the opportunity was too tempting to pass up.

The company had been operating for almost 4 months, when I started and were the UK office for the international property  group headquartered in Spain. 

I worked alongside the Managing Director to tackle the backlog of customer queries and administrative issues that were piled high on his desk.

As the fourth member of staff to join the UK office for the this fledgling international company, I even had to build my own desk on my first day, but there is simply no room for ego when there is a job that needs to be done!

We worked through the client files and invoices, often finishing work just in time to take the last train home in the evening and got everything under control within a few months.

During this time, I started to proactively refine the admin processes and develop ways to pre-empt many of the client contact issues that had built up.

Simply diarising proper follow-up contact with the clients and working continuously with head office to obtain the right information, helped to settle everything into a routine within a short space of time.

Recording every contact, request, result and conversation helped us for the first time to hold complete records.

I also started to take on the responsibility of looking after the network of agents across the UK and Ireland that promoted the company through weekly local exhibitions and events within their regions.

My work with the clients started to deliver an unforeseen benefit.  This benefit would later become the barometer to whether we were truly performing and delivering to the customers expectation of after-sales service:  Referrals.

Customer Referrals started to roll in in such volume that we were caught by surprise.